Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
great location
comfortable beds
bathroom issue
lack of amiable staff
7.4/10
Very good
Rooms
6.9
Location
9.0
Service
7.4
Dining
6.8
Guest reviews
7.4/10
based on 10 reviews
2.5/5
based on 192 reviews
7.8
7.8/10 based on 242 reviews
#119 of 136 hotels in Puebla based on Tripadvisor
Frederick
United Kingdom,
March
2024
8.0/10
The hotel had rooms with 2 comfortable queen beds but the bathroom was terrible, and the space was pretty small. Despite being of average price, the rooms were clean. The service, especially from the cleaning staff, was very friendly including assistance to open my room door. The location was excellent, right in the historic centre and close to main sites. The dining options were not specified.
Rooms
7.0
The rooms were clean but pretty small for 2 full-size beds.
Service
8.0
The service was very friendly despite the poor cleaning staff.
Location
9.0
The location is excellent, right in the middle of the historic centre and close to major sites.
Dining
Facilities
Nicola
United Kingdom,
December
2023
7.8/10
The hotel is of average price, clean, and very close to downtown and other tourist places, although the rooms are a bit old. The service was attentive and met my expectations, although I would appreciate better wages for the cleaning staff. The location is wonderful, right in the middle of the historic center with easy access to key attractions. I found the dining experience satisfactory, especially with the all-you-can-eat option available. The facilities were adequate for my needs during the stay.
Rooms
8.0
The rooms were clean and provided a comfortable stay.
Service
8.0
The service was attentive, and they even came to open my room door for me.
Location
9.0
The location is wonderful, right in the middle of the historic center, making it easy to explore the city.
Dining
7.0
I found the dining experience satisfactory, especially with the all-you-can-eat option available.
Facilities
7.0
The facilities met my needs during the stay.
Phil
United Kingdom,
December
2023
7.0/10
The hotel is situated in downtown Puebla, Mexico, offering a wonderful location near everything. The rooms, though facing the street, feature 2 comfortable queen beds, a table, armchair, and chair. However, there were issues with the bathroom as the towel fell when trying to hang it on the shower curtain.
Rooms
7.0
The rooms are equipped with 2 comfortable queen beds and additional furniture.
Service
6.0
The service was helpful, but some staff members were not amiable.
Location
9.0
The location is excellent, right in the middle of the historic center, a short walk from the Zocalo, Cathedral, and main historic sites.
Dining
6.0
The dining options include Japanese food, but there could be more variety.
Facilities
7.0
The hotel offers basic facilities for a comfortable stay.
great location
bathroom issue
Terry
United Kingdom,
September
2023
8.2/10
I had a mixed experience at the hotel. The rooms were big and clean, but the bathroom was terrible, especially when trying to hang the used towel. On the bright side, the room was correctly equipped with 2 comfortable queen beds, a table, armchair, and chair.
Rooms
7.0
The rooms were correctly equipped with 2 comfortable queen beds, a table, armchair, and chair.
Service
9.0
The service was super nice, with friendly staff available for room service, housekeeping, and laundry.
Location
9.0
The location was excellent, right in the middle of the historic center and just a short walk from the main historic sites.
Dining
8.0
I enjoyed the all-you-can-eat dining experience.
Facilities
8.0
The hotel had good facilities overall.
Matthew
United States,
August
2023
7.8/10
I really enjoyed my stay at the hotel. The rooms were clean, comfortable, and well-equipped. The staff was not the friendliest but provided decent service. The location was excellent, close to many tourist attractions. However, the dining options were limited.
Rooms
9.0
The room was clean and well-equipped with 2 comfortable queen beds, table, armchair, and chair.
Service
7.0
The service was decent, not the friendliest but acceptable.
Location
9.0
The hotel's location was excellent, very close to downtown and other tourist places.
Dining
6.0
The dining options were limited.
Facilities
8.0
The facilities met my expectations.
Clean
Limited dining
George
United Kingdom,
August
2023
7.4/10
Staying at this hotel was a mixed experience. The rooms were clean and close to downtown, but the bathroom was terrible. The location was wonderful, right in the historic center, but the service was a bit lacking in friendliness. The price range was quite wide, starting from 400 Pesos and going up to 1000 Pesos for a suite.
Rooms
7.0
The rooms were clean and very close to downtown.
Service
6.0
The staff was helpful overall, but not very amiable.
Location
9.0
The location was excellent, right in the middle of the historic center with easy access to major tourist sites.
Dining
5.0
Facilities
5.0
Charles
United States,
July
2023
8.6/10
My stay at the hotel was fantastic. The rooms were clean and comfortable with all the necessary amenities, just like you'd expect from a high-end hotel in Mexico. The staff provided superb service, making me feel right at home. The location was excellent, right in the heart of the historic center, allowing me to easily explore all the major attractions. However, the dining options were limited, and the price could have been more competitive.
Rooms
9.0
The room was spacious, clean, and equipped with two comfy queen beds, a table, armchair, and chair, providing a cozy ambiance.
Service
9.0
The service was top-notch, with a friendly and attentive staff that took care of all my needs.
Location
10.0
The hotel's location was perfect, right in the historic center within walking distance to the Zocalo, Cathedral, and main historic sites.
Dining
7.0
The dining experience was satisfactory, providing all-you-can-eat options, but there could have been more variety.
Facilities
8.0
The hotel facilities were modern and well-maintained, offering everything I needed for a comfortable stay.
Judith
United States,
June
2023
7.4/10
The hotel is centrally located, making it convenient for exploring the historic center. The rooms were spotless, but there were issues with the bathroom. The service was friendly, and the hotel offered various amenities. The dining experience was not exceptional, and the facilities were decent.
Rooms
6.0
The rooms are impeccably clean, but there were some issues, especially with the bathroom.
Service
8.0
The service, including room service, housekeeping, and shuttle service, was very friendly.
Location
9.0
The location is excellent, right in the middle of the historic center, a short walk from major attractions.
Dining
7.0
The dining options are average, with a focus on all-you-can-eat dishes.
Facilities
7.0
The hotel offers various facilities to make your stay comfortable.
Larry
United States,
May
2023
6.6/10
My stay at the hotel was a mix of positives and negatives. The location was wonderful, right in the middle of the historic center and a short walk from key attractions. The rooms, especially the bathroom, were terrible with 2 comfortable queen beds but were clean. The service had its highs and lows, being helpful at times and rude at others. The dining experience was pleasant with all-you-can-eat options available. Despite the downsides, the facilities were satisfactory. Overall, the hotel offered a great location but fell short in room quality and service.
Rooms
5.0
The room with 2 comfortable queen beds, table, armchair, and chair was clean but pretty small for 2 full-size beds.
Service
6.0
The service had its highs and lows, being helpful at times and rude at others.
Location
8.0
The location is wonderful, right in the middle of the historic center and a short walk from the Zocalo, Cathedral, and main historic sites.
Dining
7.0
The dining experience was pleasing with all-you-can-eat options available.
Facilities
7.0
The hotel had satisfactory facilities.
James
United States,
May
2023
6.4/10
I had a mixed experience at this hotel. The location is fantastic, right in the heart of the historic center, making it super convenient for exploring nearby landmarks. However, the rooms were a letdown, especially the old bathrooms that need a serious upgrade. The friendly service tried to make up for it, but some aspects fell short. The on-site dining options were limited, but the overall value for money could be better.
Rooms
5.0
The rooms are a bit old and in need of renovation. The bathroom was particularly disappointing.
Service
7.0
The hotel staff were very friendly and accommodating.
Location
9.0
The location is excellent, right in the middle of the historic center with easy access to all the main attractions.
Dining
6.0
The dining options were limited, with room for improvement in the menu variety.
Facilities
6.0
The facilities were reasonable, but some areas need updating to enhance the overall guest experience.
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